Warranty Policy

Terms & Conditions

  • An invoice must accompany product, returned for warranty.
  • Goods damaged during transit voids warranty.
  • 1 year limited warranty unless otherwise stated.
  • Warranty will lapse, if service and installation done from outside agency or not from the company.
  • Installation and service to be done by company’s official service engineer only and the request for the same to be done/raised on either at support@iliv.co.in or on toll free number 1800 2121 00786.
  • 1 Year AMC (type – essential) is complimentary along with the machine.
  • All items carry MFG warranty only (limited to its use only as per terms and conditions mentioned).

RETURN AND REPLACEMENT RELATED

  • 15 days’ money back guarantee: We offer you a No Questions Asked Return Policy, to provide you with a worry free shopping experience, when you choose to make a full payment for iliv water purifier. If you are unsatisfied with the item or by the promises made by company, you may conveniently return it, in its original packaging for a refund.
  • All goods returned for replacement/credit must be saleable conditions with original packing.
  • All return authority number must be obtained prior to goods being returned via online from company’s website.
  • Please attach a copy of RA form and clearly mark the box with RA number.
  • RA Part that is testing “NOT Faulty” may incur a service fee of Rs. 500/- (including tax).
  • A copy of invoice is required. Without the invoice, the warranty process will be delayed.
  • If you received a damaged product, please contact support@iliv.co.in or on toll free number 1800 2121 00786.

DELIVERY

  • We make every effort to ship the product or provide the services here-under in accordance with the requested delivery date.
  • We do not accept any liberty for any losses or for general, special or consequential damages arising out of delay in delivery.
  • All shipment cost shall be borne by the company.
  • All delivery dates given by us are in good faith but we will not accept any liability to the customer for any delay in delivery.
  • The prices in the published price list includes packaging, carriage and freight.

INSTALLATION – TERMS AND CONDITIONS:

  • Request for installation to be made within a period of 2 days from the date of purchase or delivery of machine either on company’s website, via email or on toll free customer care number. Our acceptance for the request will take place then.
  • If there is any working time limit at the installation site, same to be disclosed at the time of making request for installation.
  • Working hours for the company’s engineer is from Monday to Saturday from 9:30 AM to 7 PM. (off on public holidays)
  • Company accepts no responsibility for the damages caused to any wall, pipeline, civil works etc. while making an installation but at the same time if something goes wrong with the machine the same will be exchanged free of cost to the customer.
  • During the course of installation, if anything causes delay like unavailability of site access/no access to terrace etc., the same will be treated as fail on the part of customer and visitation charges of engineer can be charged for next visit.

*Note: waste water pipe is complimentary along with installation from company’s side only upto 20 meters, if required more, than Rs. 50 per meter will be charged from customer.