Service under this contract excludes the following:
- Paint of machine.
- Scratches, general wear and tear, breakage of machine from outside.\
Company will try to solve the problem being faced by customer in maximum period of 3 working days from the date of complaint. However, company will always try to solve the problem on the same day basis but the same is not being committed/promised by the company at the time of high/heavy work load days.
In order to enable iliv to discharge its obligation under this AMC, the customer shall not shift the installation from original address to any other address, if to be done then the same to be intimated to the company in advance and the same to be done by the company and the cost will be borne by the customer, this will not be treated as a part of this AMC.
This contract is not transferrable not terminable in any manner (resale, transferred, and shifting).
Company reserves the right to the renewal of AMC after the expiry of AMC, depends on the terms and conditions followed by customer.
In the event of complaint, please mail on firstname.lastname@example.org or call on toll free number 1800 2121 00786 and do mention your name, address, invoice number, if AMC is there then its number along with machine number.
Intimation of the completion of AMC will be done by company either via call or via email but only for 1 time, then decision to be taken by customer only. Delay in taking decision should not fall on company and same will not be accepted as a reason for renewing AMC.
This contract sets out all terms and conditions of which Company agree to service the and cancels and supersedes all priority agreements, undertaking of arrangements, oral or written between the parties on the subject matter.
Company reserves the right to cancel the AMC at any point of time, if machine is being serviced by any person not authorised by the company or by any third party.
Company shall not be held liable for any problem in machine arises out of wrongful usage, misuse, negligence, bad storage or bad transportation etc.
No employee or officer has a right to waive any part of the contract or any terms and conditions other than the directors of the company.
All prices of AMC are subject to increase without any prior intimation.
This contract is subject to FORCE MAJEURE.
Any dispute or difference of any nature whatsoever arising out of or in relation to this contract or any manner incidental there to or any claim, cross claim, counter-claim, or set off regarding any right, liability, act or omission of any of the parties here to shall be referred to the sole arbitration of the arbitration to be nominated by the company. The award of arbitrator should be final, conclusive and binding on both the parties hereto. Place of arbitration will be Delhi and courts of Delhi alone have the jurisdiction to deal with the arbitration proceedings and the award in accordance with the law.
All disputes are subject to jurisdiction of Delhi courts only.
Terms & Conditions
- An invoice must accompany product, returned for warranty.
- Goods damaged during transit voids warranty.
- 1 year limited warranty unless otherwise stated.
- Warranty will lapse, if service and installation done from outside agency or not from the company.
- Installation and service to be done by company’s official service engineer only and the request for the same to be done/raised on either at email@example.com or on toll free number 1800 2121 00786.
- 1 Year AMC (type – essential) is complimentary along with the machine.
- All items carry MFG warranty only (limited to its use only as per terms and conditions mentioned).
RETURN AND REPLACEMENT RELATED
- 15 days’ money back guarantee: We offer you a No Questions Asked Return Policy, to provide you with a worry free shopping experience, when you choose to make a full payment for iliv water purifier. If you are unsatisfied with the item or by the promises made by company, you may conveniently return it, in its original packaging for a refund.
- All goods returned for replacement/credit must be saleable conditions with original packing.
- All return authority number must be obtained prior to goods being returned via online from company’s website.
- Please attach a copy of RA form and clearly mark the box with RA number.
- RA Part that is testing “NOT Faulty” may incur a service fee of Rs. 500/- (including tax).
- A copy of invoice is required. Without the invoice, the warranty process will be delayed.
- If you received a damaged product, please contact firstname.lastname@example.org or on toll free number 1800 2121 00786.
- We make every effort to ship the product or provide the services here-under in accordance with the requested delivery date.
- We do not accept any liberty for any losses or for general, special or consequential damages arising out of delay in delivery.
- All shipment cost shall be borne by the company.
- All delivery dates given by us are in good faith but we will not accept any liability to the customer for any delay in delivery.
- The prices in the published price list includes packaging, carriage and freight.
INSTALLATION – TERMS AND CONDITIONS:
Request for installation to be made within a period of 2 days from the date of purchase or delivery of machine either on company’s website, via email or on toll free customer care number. Our acceptance for the request will take place then.
If there is any working time limit at the installation site, same to be disclosed at the time of making request for installation.
Working hours for the company’s engineer is from Monday to Saturday from 9:30 AM to 7 PM. (off on public holidays)
Company accepts no responsibility for the damages caused to any wall, pipeline, civil works etc. while making an installation but at the same time if something goes wrong with the machine the same will be exchanged free of cost to the customer.
During the course of installation, if anything causes delay like unavailability of site access/no access to terrace etc., the same will be treated as fail on the part of customer and visitation charges of engineer can be charged for next visit.
*Note: waste water pipe is complimentary along with installation from company’s side only upto 20 meters, if required more, than Rs. 50 per meter will be charged from customer.